No, we are an online-only retailer and do not have a showroom or shop. This is how we are able to keep our prices as low as possible for the best products on the market.

Yes! We offer PayPal's "Pay in 3" option to spread the cost of your purchase over 3 payments, completely interest free.

Simply choose PayPal at checkout as your payment method and then "Pay in 3" when logged in via PayPal.

Yes! Any special offers on products are available on our website. If an item is discounted you will see a 'Sale' icon next to the price and it will be included in our Special Offers collection.

Yes! We offer a 5% discount for NHS workers.

Please contact us with proof of your NHS employment and we will provide you with a discount code to use.

Yes to both!

You automatically get any manufacturer's warranty included with your purchase which covers you for damaged or defective products. This can be between 1 to 13 years depending on the manufacturer. See individual product details for more specific information.

You ALSO get the Be Active Toys satisfaction guarantee: Fall in LOVE with your product for 14 days, otherwise return it for a full refund.

No questions asked, no forms to fill, no small print, no hoops to jump through.

We deliver all over the UK, including Scottish Highlands and other offshore locations.

If you live in Jersey, Guernsey, the Scottish Highlands or another remote part of the UK please contact us before placing your order so we can confirm the delivery cost to these locations.

We offer free delivery when you spend more than £50. This covers almost all products on our website other than some small accessories.

If you need a product delivered to a remote location (e.g. in Scotland, Jersey, etc) there may be a delivery surcharge added to your order. Please contact us first if you are in one of these locations so that we can confirm if there will be a delivery surcharge before you place your order.

In order to place an order online you can follow these easy steps:

1. Choose the item(s) you would like to purchase;
2. Click on 'Add to Cart' to add the item to your shopping cart. From there, you will be prompted to go to checkout to complete your purchase.
3. You will then be prompted to add your delivery details and payment information. We accept all major credit and debit cards, as well as Google Pay, Apple Pay, and even PayPal.
4. Once you've completed this section with your delivery address and payment information, click ‘Review Order’ to do a final check of your order. Payment will not be taken until you have reviewed your order one final time.
5. Check your order carefully and if the details are correct click ‘Pay Now’. This will complete your transaction and you will get an email confirmation shortly. If you do not receive an email confirmation please check your spam email and contact us at info@beactivetoys.co.uk.

Our website is fully secure and we have an SSL certificate that encrypts your payment information to ensure all your data is kept secured and safe at all times.

Our website is also certified by Trusted Site which is an indication of the high level of website safety standards and good business practices we maintain.

Alternatively, you can place an order by phone on 0333 090 0796.

If you wish to cancel your order before the items are despatched, we can normally cancel the order and give a full refund. Simply email us at info@beactivetoys.co.uk.

Once your order has been despatched, we are unable to amend or cancel it and it will be treated as a return.

Check our Delivery & Returns Policy for more information on how to return products. Please note that returns and refunds can vary between brands so check the policy terms for the relevant brand(s).

With the exception of customisable products, you can return any item within 14 days of purchase if you have changed your mind or if the item is faulty. If there is a manufacturing fault we will always replace the product/part for you at no extra cost.

For certain products we do not accept returns once they have been used for health and safety reasons, for example children's bike helmets.

Please check our Delivery & Returns policy for more details.

Please note that our returns policy varies between brands, so please check the terms for the relevant brand.

We're here to help you make the right decision, especially if you are buying a large trampoline. We completely understand you want to be reassured before making a large purchase online so if at any time you wish to speak with us you can call us on 0333 090 1796 or email us first on info@beactivetoys.co.uk. We also have a live chat option on our website which is operated during normal business hours.

Yes, all prices displayed on our website include VAT (where applicable).

If you are exempt from VAT, you will still be required to pay the VAT and make your own arrangements to claim it back. We are unable to deduct VAT for you.

If you are buying on behalf of a VAT-registered business and need a VAT invoice for your records please contact us by email to info@beactivetoys.co.uk with your order number and we'll send you a VAT invoice.